Treatment travel costs & coordination fees

Treatment is quoted or billed by the healthcare provider. RAUQ coordination has an agreed service scope. Travel and living costs may include transport, accommodation, meals, companions and insurance. A total estimate needs each group to be considered.

Check the currency, unit, duration, included services, exclusions, taxes, deposits, payment recipient and cancellation terms. Ask how a change in treatment, length of stay or support needs would affect the estimate.

Insurance or institutional payment requires case-specific confirmation. Do not assume that a coordination fee, companion stay, translation or an extended stay is covered by a treatment authorization.

Use this list to check that every estimate you receive covers the whole stay.

Provider

Consultations, tests, treatment, hospital days, implants or medicines, and optional services such as a single room.

Coordination

RAUQ’s agreed scope, quoted separately.

Language

Interpreting per appointment or hour; translation per document or page.

Travel and stay

Flights, visas, insurance, accommodation, meals and local transport for everyone travelling.

A reserve

Treatment plans and stays can change. Keep a reserve for extra nights, tests or follow-up appointments.

Providers commonly ask self-paying international patients for an advance based on the cost estimate. After treatment they issue a final invoice and settle it against the advance. Keep every receipt and bank confirmation until the final invoice is settled.

Questions to ask

• Is this a binding price or an estimate, and how long is it valid?
• Who receives the payment, and in which currency?
• What is refunded if the treatment is cancelled or shortened?
• How does the cost change if a complication extends the stay?